FAQ
Before contacting our team, take a look at some of our most frequently asked questions. Still need help? Send us a message!
Do you have this item in stock?
Anything we have in stock will say In Stock. If the item is not in stock, we can generally get it to you within 5-10 business days.
I'm tax-exempt—how can I get set up to buy from you tax-free?
Let's get you set up! Please send us your tax exempt paperwork at info@soundpro.com or call us at 972-550-0001 to speak directly with an Account Manager so they can help process your tax-exempt paperwork.
What payment methods do you accept?
We accept all major credit cards, bank wire transfers and ACH payments. Check payments require processing time to ensure clearance. If you have a large project, we partner with a number of financing services that could help. Please speak with your Account Manager for more details.
I'm not in the United States. Can I buy from you?
No. Due to our dealer agreements, we are limited to selling and shipping within the United States and its Territories. If you're in a US Territory and need to place an order, please call us at 972-550-0001 so we can explore our shipping options for your area.
I used to be able to check out on your website. What changed?
Although we are no longer taking orders through our website, we’d love to connect you with one of our Account Managers. Please email us at info@soundpro.com, fill out the Contact Us form, or call us at 972-550-0001 to connect with an Account Manager today!
Prefer a Phone Call?
Contact a SoundPro Certified Account Manager.
Customer Service Hours: 9am - 5pm CST
SoundPro Locations
6631 N Belt Line Rd #100 Irving, TX 75063
821 E Washington Ave #401 Madison, WI 53703
Contact Us
We're happy to answer questions about product or current order status.
Please include the product you are inquiring on or your order number if applicable.
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We are here to help with system design support, technical insights, and custom pricing. Send us a message, we'll respond within four business hours!
